Refund policy
Refund and Exchange Policy
Returns All sales are final, and we do not offer returns unless the item is faulty and not fit for purpose. In such cases, we will supply a new item or, if not in stock, we will fully refund your purchase. *Conditions apply.
To be eligible for a return due to a fault, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [your email].
Sale items (if applicable) Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shoprockarmor@gmail.com
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
Shipping To return your product, get in touch with us
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
How long does it take for me to receive my order?
- Shipping for North Island is 1-2 days to the nearest depot.
- Shipping for South Island is 2-3 days.
Note if item is out of stock , may take up to 90 days
How do I change my shipping address? We can’t guarantee it will be possible to do an address change after the order has been submitted. If you need to change the delivery address, we advise you to contact the shipping company once you receive their delivery notification.
How do I track the status of my order? Check your order column in My Accounts, then check Order Status.
